COMPUTERS/MOBILE DEVICE SUPPORT and AUTOMATION
Desktop/Laptops and Mobile devices are an integral part of your employees’ productivity. 4Matic Solutions has the experience and the expertise to secure, encrypt, connect, and maintain your desktop/laptops in top proficiency to maximize your office productivity.
We provide the following services:
- Connect your devices to the cloud
- Secure your devices from malicious software
- Laptop encryption for data security
- Hardware support, installation, and corrective and preventive maintenance
- Software support, updates, and installations
- Operating System support, upgrades, and patches
- Equipment Evaluation
- Problem Resolution
4Matic Solutions cloud solutions bring together industry-recognized resources and partnerships (including FedRAMP certified providers) to provide our clients with cloud-based or hybrid solutions that can help them reduce costs, respond more quickly to business needs, and take on the challenges of big data and mobility while ensuring data safety and security.
Services we provide cover the following areas:
- IaaS, SaaS, and PaaS
- Pure Cloud or Hybrid
- Architecture and Development
- Operations & Maintenance
- Cloud Monitoring & Management
4Matic Solutions Program/Project Management services are based on PMI principles, SEI CMMI level 3, and Six Sigma Lean processes. Our Program/Project Management processes are repeatable processes designed to ensure maximum performance and total accountability throughout the life of the programs. Our experienced Program/Project Managers can design and implement customer-focused management plans and schedules and monitor and control them to support evolving project priorities. We manage/monitor our projects within a client-approved SDLC framework and an Earned Value Management (EVM) Process throughout the planning, implementation, and delivery phases. We continuously Refine & Optimize our processes to ensure that our clients are reaching new levels of maturity thus streamlining our client’s operations driving results through more efficient use of resources – people, tools, time, and money.
4Matic Solutions specializes in COTS software package tailoring and implementation and full life cycle software development and maintenance. Whether COTS packages, software development, or software maintenance, we use our successful incorporated Agile, CMMI software development processes to deliver to our clients an innovative, on time, under budget product that meets their needs and expectations.
HELP DESK/SERVICE DESK SUPPORT
4Matic Solutions Help Desk/Service Desk support Project Managers are ITIL trained and PMP certified. We continuously train our IT Help Desk/Service Desk professionals so they remain abreast of evolving technologies to provide unparalleled technical expertise. We can provide support 24 hours a day, 365 days a year support to our clients. We offer fully hosted multilingual Contact Center and Service Desk facilities or work with our clients to develop a custom solution.
Our contact center services offerings include but are not limited to:
- Automatic Call Distribution (ACD) By Skills-Based Routing
- Advanced Call Management System
- Call Recording
- Quality Monitoring
- Soft phone technology that allows agents to work anywhere
Our IT Service Desk offerings include but are not limited to:
- Tiers 1, 2 and 3 support
- Desk side support
- Asset and Inventory Management
- 24x7x365 Support for Mission Critical Systems
- Technology Operations Center Support
- Problem Identification, Notification, and Resolution
- Automated Application Support
DATA WAREHOUSING, BUSINESS INTELLIGENCE & DATA ANALYTICS
4Matic Solutions has experience in extracting and transforming client’s raw data into designing and implementing an Enterprise Data Warehouse where the client’s data was leverage to improve the executive’s decision making.
4Matic Solutions has extensive experience implementing BI tools and systems for Federal clients that includes installing, configuring, and operating BI Suite applications. The BI integration services we provide include BI infrastructure, metadata management, development tools.
4Matic Solutions data analytics include visual data analytics tools such as SAS and systems that enable decision makers to use advanced visual interfaces to facilitate well-informed decision making in complex situations. We provide interactive visualization that allows end-users to display numerous aspects of their data.
4Matic Solutions IT staff augmentation services help our clients execute small and large-scale technology initiatives. Our recruiters and account managers partner with clients to provide the most well trained, qualified, and reliable IT consultants in locations around the country. We provide high quality on-demand IT staffing in specific skill areas across the range of information technology in the following key areas: application development, software testing, project management, systems engineering, business intelligence, enterprise architecture, and security.
BUSINESS TRANSFORMATION & AUGMENTATION
4Matic Solutions delivers end-to-end solutions for all of your business process reengineering needs. Our business process expertise spans all major business operations including Finance, HR, IT, and Procurement. Our benchmark and best practices database helps to ensure that your business process reengineering design and implementation will be firmly grounded in empirical data and will generate results.
4Matic Solutions Business Process Reengineering success factors are:
- Executive leadership sustained commitment to the business process reengineering project.
- A strong business case based on empirical data that aligns the business process reengineering effort with strategic goals and measurable objectives.
- Use of proven business process reengineering methodologies.
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